Caught in the Headlights - Deanne Muller, Customer Service Administrator
Leading with Heart: Deanne’s Journey in Logistics
Leadership isn’t just about keeping things moving—it’s about people. And for Deanne Muller, Customer Service Administrator at Morrows, Noble Park, that’s precisely what it’s all about. As a part-time employee and mentor in the Operations Leadership team, she’s found the perfect balance between work, mentorship, and family life.
A Day in the Life at Morrows
As a Customer Service Administrator, Deanne’s days are busy but fulfilling. She liaises with customers, manages inbound and outbound orders, and ensures everything runs smoothly for the Warehouse team. She also manages inventory and supports her manager and supervisor. “We all work off each other—it’s a real team effort,” she says.
Deanne joined Morrows Logistics in April 2022 after working at Ceva Logistics. She moved because she was looking for a new challenge, and it didn’t take long for her to feel at home. “At Morrows, I feel like a person, not just a number,” she says. “Robyn and Dave take the time to ask about our lives and families. You don’t get that in a big company.”
Work-Life Balance Done Right
For Deanne, one of the biggest perks of working at Morrows is the flexibility. “Family comes first here, and that means a lot to me as a mum,” she shares. With an eight-year-old daughter, having a workplace that understands the juggle is a game changer. “If she has a curriculum day, I can bring her in, and everyone just treats her like part of the team.”
Outside of work, Deanne’s life is all about family. “When I’m not working, I’m with my husband and kids. We make the most of every moment—whether it’s sports on the weekend or just spending time together.” She’s also passionate about giving back and takes part in community charity initiatives including the Food for Families Food Drive.
Stepping Into Leadership
Deanne’s journey into leadership wasn’t planned; it just happened naturally. Shannon Lomas invited her to join the Operations Leadership team after seeing how she worked with people. “We all have bad days and good days,” she says. “I try to ensure people don’t stay frustrated and help them see different perspectives.”
With years of experience working on the floor, she’s seen it all—different personalities, work ethics, and challenges. That experience has shaped her leadership style, which is all about empathy, communication, and leading by example.
What Makes a Great Leader?
For Deanne, leadership is about understanding—both the people you work with and the expectations of those you manage. “You’ve got to lead by example,” she explains. “If you set the right tone, your team will follow.”
She also believes that respect goes both ways. “Finding that balance between professionalism and personal connection is key. If you give respect when giving feedback, people respect you in return.” And when it comes to communication? “Keep things honest and above board. If your team trusts you, they’ll listen.”
The Joy of Mentorship
One of the things Deanne loves most about her role is mentoring others. “I enjoy teaching my colleagues why we do things a certain way,” she says. “It’s not just about following a process—it’s about understanding it.”
She’s also big on support. “People come to me when they need help, and I love that. Sometimes, just taking a moment to understand where someone is at can make all the difference in what they bring to the table that day.”
Why Morrows Feels Like Home
Deanne’s happiness at work comes down to one thing: feeling valued. “You’re treated as a person at Morrows,” she says. “It makes you want to come to work. That kind of positive energy is contagious.”
For Deanne, leadership isn’t just about managing people—it’s about making work a place where everyone feels supported. And by leading with heart, she’s doing exactly that.